Returns & Exchanges
At the FIFA Official Store, we want you to celebrate your passion for football with confidence, which is why we offer a 30-day return window for all authentic merchandise and apparel. Please ensure items are in their original condition with all tags attached to qualify for a full refund or exchange.
Initiate Your Request
Log into your account and visit the 'Order History' section to select the items you wish to return and receive a unique Return Authorization number.
Prepare the Package
Securely pack the items in their original packaging, ensuring all official FIFA holograms and tags are intact, and include your printed return slip inside.
Ship the Items
Affix the provided prepaid shipping label to the outside of your package and drop it off at any authorized carrier location.
Quality Inspection & Refund
Once our team verifies the authenticity and condition of the returned gear, your refund will be processed to your original payment method within 7-10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing