Frequently Asked Questions
Everything you need to know about your FIFA Official Store order.
How long does shipping take for tournament merchandise?
Standard domestic shipping typically takes 3-5 business days, while international orders may take 7-14 business days depending on the destination and customs processing.
Can I return a personalized jersey?
Items with custom printing, such as jerseys with specific player names or personal names, are final sale and cannot be returned unless there is a manufacturing defect.
Are the products sold here authentic FIFA licensed gear?
Yes, every item in our store is 100% authentic, officially licensed FIFA merchandise, featuring genuine hologram tags and branding.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Google Pay.
How do I track my order?
Once your order ships, you will receive a confirmation email containing a tracking number and a link to the carrier's website to monitor your delivery progress.
Do you ship internationally?
Yes, we offer worldwide shipping to most countries. Shipping costs and delivery timelines are calculated at checkout based on your specific location.